Frequently Asked Questions:
How does this work?
We want your event to be a stress-free experience! We come to your home and set up, leave you to have your party, and then return the next day to pick everything up.
How do I make a reservation?
To start your booking, browse our website and choose a theme. We're also happy to mix and match elements, fabrics and colors between themes to create your unique look. Or, if you have a specific theme or style in mind, we'll work with you to bring your vision to life.
Once you're ready to reserve your date, please fill out our contact form with your theme choices, your desired date, and any additional items you wish to book. We'll contact you to discuss availability, confirm your reservation, and collect a 50% reservation deposit.
Due to the high volume of requests we receive, we're unable to hold dates for you until we receive a deposit and signed contract.
What happens the day of the event?
The week before your event, we'll contact you to confirm the details of your event, and delivery and pickup times. The day of your event, we will arrive at our designated time to setup and style the party for you.
*Please have the area cleared and ready for tent set up. Each small tent and mattress requires a 4-foot wide by 6-foot wide space. We're unable to assist in moving furniture, so please have the space ready.
On average, it takes 60-90 minutes for us to set up and style our A-frame tents and decor.
What is the standard rental period?
Standard is overnight. If you want to keep tents for more than one night please make a note in your reservation and we will work to accommodate you! Additional night rate applies and is based on availability.
What if I need to cancel?
We understand things happen, especially right now! Cancellations made more than 7 days prior to your event will receive a total refund of any advance payments.
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Cancellations made within 7 days of the event are not eligible for a refund and you will forfeit your deposit.
COVID-19 UPDATE: If someone is sick, please let us know ASAP and we will discuss the potential for rescheduling instead.
How is everything cleaned?
After each event, all bedding is laundered using hypoallergenic detergent. Mattresses, decorative pillows, and decorative items are disinfected and sanitized. We have kids, too, and we ensure everything meets the picky standards we have for our own family! ​
How far do you deliver?
We cover most of metro Dallas and Ft. Worth areas, including Dallas, Collin, Tarrant, Denton and Rockwall Counties. Rentals outside those areas may incur a flat-rate time/mileage fee depending on your location, which will be disclosed before booking.
Is there an age requirement?
We highly recommend party guests are ages 5 and over. If you have a younger sibling in the house, we're happy to make exceptions for them.
Can I use the A-frame tents outside?
Our handcrafted tents are designed to be used indoors only. For outdoor glamping, check out our Glamping accommodations with our beautiful Firefly DFW Bell Tent, which can accommodate 8-10 guests.
I know a family who could really use this but can't afford it - is there a way to sponsor them?
YES! Firefly DFW customers have some Texas-sized hearts, and we love it! If you know a family who's in a tough spot and could use some slumber party joy, please email us and let's do all we can to make it happen.
What if I still have more questions?
Please fill out our contact form with your questions, and we'll get back with you as soon as possible!